Shipping policy

Shipping Policy

At Broth + Co, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders placed before 9:00 am (AEST/AEDT) Monday to Friday are generally dispatched the same business day.

Orders placed after 9:00 am, on weekends or public holidays will be dispatched on the next business day.

During busy sale periods or public holidays, dispatch times may be slightly longer.


Shipping Within Australia

We ship Australia-wide using a range of trusted courier partners, including Australia Post, selecting the most suitable service for your delivery location.

Shipping Rates

  • Standard Shipping: From A$6.95
  • Express Shipping: From A$9.95
  • FREE Standard Shipping on orders over A$75

Shipping costs are calculated at checkout based on the weight of your order and delivery location.


Estimated Delivery Times

Once dispatched, estimated delivery times are:

Victoria (Metropolitan)
2–3 business days

Other Metropolitan Areas
3–5 business days

Regional & Rural Australia
Up to 6 business days

Please note these are estimated delivery times only and may vary depending on your location, weather conditions, peak periods and courier network demand.


Signature on Delivery

A signature may be required upon delivery.

If nobody is available to receive your parcel, the courier may:

  • leave a collection card,
  • arrange re-delivery, or
  • leave the parcel in a safe place where authorised.

If you would like your parcel left unattended, please contact us before dispatch at team@brothandco.com.au. Please note that once a parcel has been left in accordance with your authority, Broth & Co cannot accept responsibility for loss or theft.


International Shipping

We ship to many countries worldwide.

International shipping costs are automatically calculated at checkout based on the destination and parcel weight.

If your country isn't listed during checkout, please contact us at team@brothandco.com.au and we'll do our best to assist.


Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by your destination country.

These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

As customs regulations vary between countries, we recommend checking your local import requirements before placing an order.


Currency

All prices on our website are displayed and charged in Australian Dollars (AUD).


Payment Methods

We offer secure online payment options, including:

  • Visa
  • Mastercard
  • PayPal
  • Afterpay
  • PayPal Pay in 4 (where available)
  • Shop Pay (if enabled)
  • Other payment methods displayed at checkout